Frequently Asked Questions by Physician Offices


What information do I need to refer a patient?

We need only your patient’s name and phone number, which you can fax to us or send via email.  Click here for a list of our neighborhood clinic locations.  If you prefer, you can download a referral pad here. We will call your patient to set up the initial consultation and treatment within one day of receiving your referral.

Where are your offices located?

Click here for a complete listing of our office locations including contact information.

How long does it take to get a patient scheduled?

Our goal is to get every patient scheduled within 24 to 48 hours of your referral. We can often accommodate walk-ins or same day appointments.

What forms of insurance do you accept?

We accept all major forms of private medical insurance and Medicare, L&I and Medicaid.  Please click here for a full list of accepted health insurance.

Do you have flexible hours?

Yes. We offer early morning and late afternoon appointments to accommodate your patient’s schedule. We also offer Saturday appointments at University Physical Therapy in Seattle, Summit Physical Therapy in Puyallup, Crossroads in Bellevue and Meridian in Puyallup.

Do you provide Aquatic Therapy?

Yes. We offer aquatic therapy at our Mercer Island and Meridian clinics.

Do you treat incontinence and pelvic floor dysfunctions?

Yes.  We offer incontinence and pelvic floor rehabilitation services, for men and women, at our Smokey Point and Summit Physical Therapy clinics.

Do you offer Functional Capacity Evaluations (FCE’s)?

Yes. Our Meridian location in Puyallup, Hand Therapy location in Kirkland, and Burien Physical Therapy are able to complete Functional Capacity Evaluations (FCE).  An FCE is often requested for patients under worker’s compensation treatment. This 4-hour test includes medical record review, musculoskeletal screening, and physical ability testing. We look at critical job demands and use extensive validity criteria testing to ensure consistent findings.

What is manual therapy?

Manual therapy incorporates hands-on treatment techniques such as soft-tissue massage, myofascial release, trigger point therapy, and joint mobilization. It is not the same as the “cracking” and “popping” of osteopathic/chiropractic care. Physical therapists use their hands to address joint stiffness, muscle spasm, muscle overuse, tightness, and pain. This makes it easier for patients to tolerate their therapeutic exercises.

Do you use a lot of modalities in your treatment?

In very acute cases, we use modalities such as ultrasound, electrical stimulation, heat, or ice to help prevent soreness from manual or exercise therapy.


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