Patient Satisfaction Survey

Reception

1. 1 2 3 4 5 I was greeted courteously on the phone
   and at the front desk.
2. 1 2 3 4 5 My questions posed were answered to
   my expectations.
3. 1 2 3 4 5 I found it easy to schedule for the times and days
   I wanted/needed.
4. 1 2 3 4 5 The reception area was kept clean and organized.

Treatment (Therapist)

1. 1 2 3 4 5 My therapist spent the right amount of time with me.
2. 1 2 3 4 5 My questions posted to the receptionist
   were answered to expectations.
3. 1 2 3 4 5 My therapist treated me respectfully.
4. 1 2 3 4 5 My therapist listened and answered
   my concerns and questions.
5. 1 2 3 4 5 I am completely satisfied with the services received
   from my therapist.

Support Staff (Aide/Exercise Tech)

1. 1 2 3 4 5 Support staff was knowledgeable and professional.
2. 1 2 3 4 5 I was comfortable with progression of excercises
   during treatment.
3. 1 2 3 4 5 My home exercise program was explained
   to my satisfaction.
4. 1 2 3 4 5 Support staff was attentive, respectful
   and understanding.
5. 1 2 3 4 5 Gym/Treatment rooms were kept clean and
   organized to my level of expectation.

Overall

I would recommend this RET Physical Therapy clinic.

Comments

What you were most satisfied with during your time at the clinic?

What we can do to make future visits to our clinic more pleasant?